At the time of registration, it is necessary to add all the mandatory details in the registration form to proceed to the next stage. You are responsible to provide us with correct information. You should keep all the corrected information and your details of delivery address, contact numbers and other correspondence and communication updated at all times at your own responsibility. Company reserves its right to disable the ID of the user or to refuse registration at its own judgment.
The products shall be sold at the Maximum Retail Price or less as stated on the label of the packaging. The goods will never be sold at a price higher than the MRP. As regards, the fruits and vegetables, they shall be sold at the rate which is displayed at the time of final ordering of the products. The prices of the fresh fruits and vegetables might differ from the others as they keep variable on a daily basis. The price charged as on the date of order and payment shall exist and not those as on the date of delivery. Rounding off of the bill amount will be done to nearest rupee. i.e. fraction of 50 paisa and above shall be rounded off to the next higher rupee and fraction of less than 50 paisa shall be ignored.
DELIVERY POLICIES & PROCEDURE
The accountability and responsibility of delivery of the goods/services to the customer is simply of the Company. The delivery authority and location shall be duly notified by the Company on its website. The products would be delivered to you within the set time. However, User agrees and understands that the company shall not be held responsible in case the delay is due to circumstances which are beyond the control of the company. Delivery is free for order above Rs. 300/-.Delivery charges of Rs. 30/- (Inclusive of Tax) will be charged for any order below Rs. 300/-.
MODIFICATION AND CANCELLATION POLICY
Users can amend or cancel the order any time before they receive a notification that the product or order is ready to be dispatched from the store or out for delivery. In case, the order is modified the balance remittance is to be paid and in case the order is cancelled the Company shall refund the money to the User’s bank account.
The order cannot be cancelled once it is notified that the same is out for delivery.
The order will be cancelled before 1 hour of final delivery.
REPLACE AND REFUND POLICY
The Company is a user-friendly portal. The company follows very easy return and refund policy. Any product purchased from the website or mobile application can be return after delivery within 3 days. In case of a unseen fault or defect known by the user, as a different case, a return and refund claim can be entertained by the company, same item will be provided by the company within a week. The above will not be applicable on the following items as they fall within the range of delicate products:
(a) Milk and milk products;
(b) Fresh fruits and vegetables;
(d) Fresh Bread or Bakery Items
Or any other product under the category of (i) Fruits & Vegetables and (ii) Dairy & Bread
The user can either claim for refund while going on website or mobile application or call the call customer support. In case the user does not want to order replacement, the amount can be refunded by the Company to the user within a period of 7 working days. though, the user agrees to keep the product along with the invoice and wrapping as it was delivered, at the time of return. User also warrants and agrees that it shall return the products only to the duly authorised representative of the company and receive the acknowledgment receipt for returned product as well.
Company shall not be responsible and can neither be supposed to be lacking in services in the following circumstances:
(i) Wrong delivery address provided by the User;
(ii) Any scarcity in release of payment to the company for the products ordered and
(iii) Any wrong information or content published by the user on the website which violates the applicable laws, user shall be prosecuted under the statutory laws for the same.
User may choose Cash on Delivery option whereby the user has to make the payment to the company’s authorised representative who will deliver the order. The user will receive a proper receipt as against the payment with the order.
User is permitted to use his/her credit/debit or any other payment cards or online banking service to make the payment for goods ordered on website or mobile application. User understands and agrees that the facilitation of payment through credit cards, debit cards, internet banking etc., are all processed through an outsourced third-party payment processor. The usage of these gateways might require further acceptance of certain terms and conditions between the user and them.
Governing Law and Jurisdiction
In case if a dispute arises between the User and Company, both shall submit to the jurisdiction of a sole authority appointed by the company and under the provisions of Arbitration and Conciliation Act, 1996. The disputes shall be subject to the jurisdiction of the courts at Kota. This contract shall be governed by the laws of India.
Collection, Storage and Use of Information Related to You
During registration on checkout from the site we will collect the following personal information about you: full name, complete address for delivery of material/goods, email address, mobile phone number, other contact details and the Pin code. The company does not ask for the textual or any other proof of the information provided by you. It is supposed that all the information provided by you on the website for the purpose of registration is true and correct to the best of your knowledge.
Additionally, you may provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the Site. We are committed to protection of all such sensitive data/information at all times. It ensures that such data/information is only divulging to secure sites of approved payment gateways, which are not only digitally encrypted, but also provide the highest possible care available under the present technology.
Choices Available Regarding Collection, Use and Distribution of Information
The company provides you with the option of not revealing any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Site, and pull out of any non-essential communications from the Company.
To protect against the loss, exploitation and variation of the information under its control, the company has in place appropriate physical, electronic and managerial procedures.
Although the Company actions to preserve the privacy of your personally individual information, transmissions made by means of the Internet cannot be made absolutely secure. By using the Site, you agree that the Company will have no accountability for leak of your information due to errors in transmission and/or unauthorized acts of third parties.