Sales & Refunds Policy

Thank you for choosing K-Edusity. This Sales & Refunds Policy explains the terms related to the purchase of subscriptions, courses, educational services, and other offerings available through our Learning Management System (LMS).

1. Sales Policy

K-Edusity provides digital learning solutions, online courses, training programs, educational resources, and subscription-based services. By purchasing any service or product through our platform, you agree to the terms outlined in this policy.

• All prices displayed on the platform are subject to change without prior notice.
• Payments must be completed using approved payment methods.
• Access to purchased courses or services is granted only after successful payment confirmation.
• Users are responsible for providing accurate billing and payment information.

2. Digital Products & Services

Since K-Edusity primarily offers digital products and educational services, access to purchased content may be provided immediately after payment is successfully processed.

• Online Courses
• Training Programs
• Subscription Plans
• Learning Materials
• Certificates and Assessments
• Institutional LMS Services

3. Refund Eligibility

We strive to ensure customer satisfaction. Refund requests may be considered under the following circumstances:

• Duplicate payments made accidentally.
• Technical issues preventing access to purchased services.
• Incorrect billing due to system errors.
• Services not delivered as described.

4. Non-Refundable Items

Refunds will generally not be provided for:

• Courses that have already been accessed or substantially completed.
• Downloadable digital content after successful delivery.
• Subscription periods that have already begun.
• Services purchased through promotional, discounted, or special offers unless otherwise stated.
• Failure to complete a course after enrollment.

5. Refund Request Process

To request a refund, users must contact our support team with relevant payment details and the reason for the request.

• Order ID or Transaction ID
• Registered Email Address
• Payment Date
• Reason for Refund Request

All refund requests are reviewed individually and may require additional verification.

6. Refund Processing Time

• Approved refunds are generally processed within 7–15 business days.
• The actual credit timeline depends on the payment provider or banking institution.
• K-Edusity is not responsible for delays caused by banks or payment gateways.

7. Subscription Cancellation

Users may cancel recurring subscriptions at any time through their account settings or by contacting support.

• Cancellation prevents future billing.
• Access remains active until the current subscription period expires.
• No partial refunds will be issued for unused subscription periods unless required by applicable law.

8. Payment Security

All payments are processed through secure and trusted payment gateways. K-Edusity does not store complete credit card or sensitive banking information on its servers.

9. Policy Changes

We reserve the right to modify this Sales & Refunds Policy at any time. Updated versions will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions regarding purchases, billing, cancellations, or refunds, please contact us:

By purchasing or using K-Edusity services, you acknowledge that you have read, understood, and agreed to this Sales & Refunds Policy.